Interim CIO for relocation project

Commercial and growth imperatives combined to create the need for this company to relocate the majority of its staff and operational systems. The existing management team realised that additional resources were needed to take on this project.

The interim team comprised a Project Director to establish the programme office and two managers to lead a total of 6 main work streams. Reporting to the Group Managing Director, the implanted team needed to assess the client’s expectation of how the new shape would look. Having envisaged the required outcome, the plan had to be “agreed” with the in house work stream leaders.

Working in a highly competitive sector, transacting with customers entirely on line, it was essential that seamless connectivity was maintained whilst a new call and customer support centre was established.

Staff consultations, redundancy and hiring were extremely sensitive and concluded with positive results.
The entire project took more than 12 months to complete.